Join us as a Relationship Manager. In this role, you will help lead the development of client relationships focusing on the management of all project/study activity. You will be accountable for creating and maintaining client relationships, and securing repeat business with assigned Customer(s)/Projects/Portfolios through successful delivery of project timelines and quality data whilst maintaining bid profitability.
In essence, you will function as your clients' advocate and manage the client relationship (in conjunction with BD), to identify new opportunities to expand on ERT’s value within account. Specifically, you will facilitate interactions between ERT Operations, Product Management, Research & Development (R&D) and your assigned customers. Take responsibility for achieving functional goals in accordance with the company mission and objectives, to ensure delivery of projects and technical competence and compliance. Gather knowledge of your client’s organization, reporting structures and procedures, culture, expectations, product pipelines, and other pertinent information about your accounts to help build a long and lasting relationship.
ERT is a global data and technology company that minimizes uncertainty and risk in clinical trials so that customers can move ahead with confidence. With nearly 50 years of clinical and therapeutic experience, ERT balances knowledge of what works with a vision for what’s next, so we can adapt without compromising standards.
Powered by the company’s EXPERT® technology platform, ERT’s solutions enhance trial oversight, enable site optimization, increase patient engagement and measure the efficacy of new clinical treatments while ensuring patient safety. Since 2014, more than half of all FDA drug approvals came from ERT-supported studies. Pharma companies, biotechs and CROs have relied on ERT solutions in 10,000+ studies spanning more than three million patients to date. By identifying trial risks before they become problems, ERT enables customers to bring clinical treatments to patients quickly — and with confidence.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
OTHER DUTIES AND RESPONSIBILITIES:
The duties and responsibilities listed in this job description represent the major responsibilities of the position. Other duties and responsibilities may be assigned, as required. ERT reserves the right to amend or change this job description to meet the needs of ERT. This job description and any attachments do not constitute or represent a contract.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.